RPA Vs Cognitive Automation: Which Technology Will Drive IT Spends for CIOs? I EPAM

cognitive business automation

What is 100 percent true — artificial intelligence and cognitive computing perfectly complement each other and, when implemented together, can bring impressive results. AI’s purpose is to create intelligent machines that can take action instead of humans. Cognitive automation is not meant at making decision on behalf of human.

  • The so-called ‘eyes’ workers deal with scaling and performance, and the ‘decision’ workers deal with the whole timeline representations.
  • Let us help you unlock your potential, discover whether your customer experience could be improved and help you ‘do it better’.
  • Often, marketers even refer to RPA and cognitive automation, simply interchangeably with the A.I.
  • Our intelligent and cognitive automation services deliver dynamic workflows that combine Robotic Process Automation, cognitive engines, Machine Learning, and Artificial Intelligence to drive enterprise-wide business transformation.
  • In 2020, Gartner reportedOpens a new window that 80% of executives expect to increase spending on digital business initiatives in 2022.
  • Unlike traditional unattended RPA, cognitive RPA is adept at handling exceptions without human intervention.

These include setting up an organization account, configuring an email address, granting the required system access, etc. For instance, Religare, a well-known health insurance provider, automated its customer service using a chatbot powered by NLP and saved over 80% of its FTEs. The organization can use chatbots to carry out procedures like policy renewal, customer query ticket administration, resolving general customer inquiries at scale, etc.

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Cognitive automation is also known as smart or intelligent automation is the most popular field in automation. Automation is as old as the industrial revolution, digitization has made it possible to automate many more activities. The workforce of yesterday will not help you meet the needs of tomorrow. Your existing employees will likely need to transition from data collecting and processing to value adding activities of decision making.

cognitive business automation

We work closely with clients to evaluate organizational technology and process readiness and then build a comprehensive automation strategy and roadmap that unlocks maximum value for the enterprise. Our intelligent automation services integrate people and processes across multiple business functions to scale enterprise automation initiatives for maximum ROI. The insurance industry has also begun to make greater use of cognitive technologies. Several insurance companies have started experimenting with IoT solutions, paired with analytics services, to capture individual driving behaviors and send those directly to the company. Based on such driver ratings data, they can be altered for better or for worse. For instance, with the help of Snapshot, an IoT device developed by Progressive insurance company, 14 billion miles of driving data have been collected up to date.

Suitability of Automation Technologies

Cognitive business has reached the stage of being a natural, continuous flow of interaction between staff and machines. Ethical and GRC issues are effectively monitored against a well-established framework and feedback, retraining and horizon scanning maintain this. Highly capable AIs interface with most parts of the organization and are capable of a large range of tasks working in collaboration with human staff. At this level Cognitive business remains the domain of staff, with a few ‘mavericks’ extolling the virtues of AI and playing with the capabilities, usually with no oversight by technology, governance or management functions. AI is not contributing to productivity other than through ‘invisible’ AI that is built into of-the-shelf applications and services. Organizations at this level are unaware of, uninterested in or dismissive of AI supported cognitive business.

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A cognitive automation solution for the retail industry can guarantee that all physical and online shop systems operate properly. As a result, the buyer has no trouble browsing and buying the item they want. We sense, understand, decide and respond to the situations and challenges. We help your business to develop with cognitive business operations and management. The finance and accounting sector is burdened by repetitive and time-consuming tasks, which is why robotic process automation is ideal…

ScaleUp 360° Cognitive Business Automation on 04.-05.03.2020

By leveraging cognitive automation technologies, businesses can quickly and accurately analyze large amounts of data to identify patterns and trends. This can help businesses make informed decisions and gain insights into customer behavior. The AIHunters team shared this idea, and that is why we decided to work in the field of cognitive computing.

cognitive business automation

It’s all about getting the right mix for your needs and partnering with a quality vendor for guidance on your automation journey is highly recommended. At the end of the day, embracing RPA and cognitive automation is all about putting oneself in the best position to empower employees and improve customer experience. As supply chain management has grown increasingly complex, it can be impossible for businesses metadialog.com to process the data on the minute-by-minute basis that’s required to keep up the 24-7 pace. Cognitive automation allows businesses to avoid challenges like decision fatigue and labor shortages so that they can continue to serve their customers without interruption or costly errors. In my view, an organization of the future is one whose employees are free to innovate to serve the consumers.

Cognitive Process Automation Services We Offer

It also allows organizations to set up a good foundation for automation. However, to succeed, organizations need to be able to effectively scale complex automations spanning cross-functional teams,” Saxena added. According to experts, cognitive automation falls under the second category of tasks where systems can learn and make decisions independently or with support from humans.

What is cognitive automation in RPA?

Cognitive RPA is a term for Robotic Process Automation (RPA) tools and solutions that leverage Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), Text Analytics, and Machine Learning to improve the experience of your workforce and customers.

Neural networks are still limited to their teaching sets; even complex end-to-end deep learning pipelines can be the basis of cognitive automation only in theory. Cognitive automation can be used to automate manual processes that are time consuming and labor intensive. For example, it can be used to automatically capture data from multiple sources and input it into business systems.

End-to-end customer service (Religare)

This makes it easier for business users to provision and customize cognitive automation that reflects their expertise and familiarity with the business. In practice, they may have to work with tool experts to ensure the services are resilient, are secure and address any privacy requirements. Cognitive automation can help care providers better understand, predict, and impact the health of their patients. Cognitive automation can perform high-value tasks such as collecting and interpreting diagnostic results, dispensing drugs, suggesting data-based treatment options to physicians and so on, improving both patient and business outcomes.

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The Cognitive Automation system gets to work once a new hire needs to be onboarded. We understand the needs and goals of the business and deploy our services with full determination to meet your expectations. Cognitive Business Operationshelps enterprises achieve exponential business value, embrace risk, enhance customer experience.

Data Analytics: We offer specialized data entry services. Get more information on our data analytics services and sub-services.

Artificial intelligence is about the technology that aims to create smart machines. AI-based technologies use algorithms, self-learning neural networks, computer vision, etc. If the system picks up an exception – such as a discrepancy between the customer’s name on the form and on the ID document, it can pass it to a human employee for further processing.


These prospective answers could be essential in various fields, particularly life science and healthcare, which desperately need quick, radical innovation. The way RPA processes data differs significantly from cognitive automation in several important ways. Due to the extensive use of machinery at Tata Steel, problems frequently cropped up.

Is cognitive and AI same?

In short, the purpose of AI is to think on its own and make decisions independently, whereas the purpose of Cognitive Computing is to simulate and assist human thinking and decision-making.